Use of this site is subject to express terms of use. By using this site, you signify that you agree to be bound by the policies of this website.

We offer this page so there are no misunderstandings to what will join us together. We require you read this page prior to retaining our services. After reading this page, proceed to retain our services or contact us by email.

You agree and understand its is the page that establishes our agreement and will guide us to perform your service request from start to finish. Our skip trace services are time intensive; require the participation of a highly experienced Private Investigator; is data expensive; and time consuming. Due to the extensive time and the expenses, we expend trying to assist you, we do NOT offer any refunds. Understanding and agreeing to our NO refund policy is essential and required. Fees are paid and non-refundable regardless of the results. We do not guarantee results, but we can assure you professional efforts, and we try our best to assist you.

Skip Tracing Services

Skip Tracing services and information provided within our ending reports may not be used as a factor in determining an individual's eligibility for insurance, credit, or employment unless prior consent was obtained of the person/subject. IT IS ESSENTIAL YOU KNOW AND AGREE TO THIS PRIOR TO RETAINING A.C.E., INC. Skip Tracer reports may not be used for any purpose governed by the Federal Fair Debt Reporting Act as described in 15 U.S.C. 1681 A (D), as amended. IT IS ESSENTIAL YOU KNOW AND AGREE TO THIS PRIOR TO RETAINING A.C.E., INC. The information we provide is time consuming and retrieved from numerous public sources both human and technological. We do not guarantee or warranty this information as human error always play a role in gathering public records and information. By accepting these terms, you have agreed that Agency for Civil Enforcement Corp., A.C.E., Inc., its agents, contractors, database service providers, employees, associates and/or Jonathan Levy, Private Investigator all of whom will be held harmless in the event a mistake is/was made. In the event litigation and or any type of mediation is required the venue will be Palm Beach County, Florida only.

Data Destruction Policy:

We only store data relating to process serving services information for a period of 180 days after a service is complete. All Private Investigation files are saved for two years as required by Florida law. We do not under any circumstances save, warehouse, copy or utilize any case file information or client information other than how it was intended.

Email Addresses, Cookies and Contact Information:

We do not store or save contact information for commercial use. We do, however, retain your mailing address and telephone number for reference purposes [only] when you hire us. Rest assured we do not use any tracking, secret codes, or cookies within our pages. We do not create files or data sources with your information. All information is confidential and secure.

Refund Policy:

Since we provide you with time and travel based informational, research, courier, process serving and investigative services there are NO REFUNDS after payment is received. There are NO refunds after we receive your service request. All services must be prepaid. We accept all credit cards. When you hire us, you are agreeing all our terms entirely.

Billing Skip Trace and Location Services:

A. C. E., Inc. bills offers prepaid flat fee services. Some long-term projects or high-volume service requests are specially priced. All billing relating to skip tracing services is accounted for prior to retaining services and if additional fees are required you will be billed accordingly. The client [you] pays for all expenses and applicable taxes. Initial consultations are always Pro Bono and are by appointment only. A reasonable retainer amount and the completion of our request service form with your authorized signature are required before the commencement of requested services.

Process Serving Services:

Nationwide Process Serving, Subpoena Service, Posting and or Hand Delivery services are flat fee based. All fees are agreed to and paid for prior to activation of your service.

Routinely timed services are for serving / delivering your legal papers and or documents with a week to ten days.

Rush services are available 365 days a year 24 hours a day and are billed at double the standard fee.

Same day service requests are billed at triple the standard fee.

All process serving services must be prepaid in advance of activation of services. Services are billed by address and how many service requests are to be delivered or served at that same address. You agree, when you send us your service packet / letter or documents, the address to where you are sending us is your entirely your responsibility. If the address is wrong, typed improperly, incomplete, cannot be found, is vacant and or no longer exists, etc. (bad address) the fee you agreed will not be funded. We do not take any responsibility for addresses, unless retained to do so. We charge additional fees for second and or alternate addresses or locations.

When we are asked to appear on a specific date, time, and such a request is considered special services. This type of service is subject to additional fees from the above service.

Retrieving, Locating and Ordering Courthouse Records and Information:

Fees are to be PREPAID and vary according to location and the timing of your request. Fees for all services are prepaid in full and are non-refundable regardless of the results. If the court or agency you directed us to perform services at is closed, cannot find your file, and or uncooperative, that is no fault of ours. Therefore, the fee you paid guarantees full payment for our time trying to assist you. Please note, the fee we quote you does NOT include copy expenses, scanning, etc.

Company Policies:

A. C. E., Inc. adheres to all laws and the highest standards of ethics and morals. A. C. E., Inc. prides itself on performing honest and accurate skip tracing services that are conditionally guaranteed. All policies and laws governing our business activities are strictly enforced to better serve you.

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